SUMMER PROGRAM

Get Trained, Get Certified, Get Paid.

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Class Starts June 14

IT Support Specialist Program

IT Support Specialists are responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Some specialists are tasked with giving instructions to customers on how to use business-specific programs or working with other technicians to resolve problems. Other specialists may be responsible for answering simpler questions from nonbusiness customers, like reestablishing internet connections or troubleshooting household IT products like Wi-Fi routers.

Job Titles
  • Field Service Technician

  • Help Desk Technician

  • IT Specialist

  • Technical Support Specialist

  • IT Support Manager

Required skills at this level
  • Make data easily accessible to those who need it

  • Pay attention to customers’ descriptions of computer problems

  • Ask questions to properly diagnose the problem

  • Walk customers through the recommended problem-solving steps

  • Set up or repair computer equipment and related devices

  • Train users to work with new computer hardware or software

  • Document changes, revisions and problems

  • Provide other team members and managers information

Each CompTIA IT certification validates the skills needed for certain IT jobs. Whether you’re wondering where to start in information technology or you’re already an IT pro, see which jobs you could have with CompTIA certifications. Click register here and a member of our team will reach out to you. 

2011-2014

2007-2010

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