Customer Service & Soft Skills Training
Excellence in Technical Customer Service
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In the Excellence in Technical Customer Service Training course, you will apply important principles and skills you can use as a technical customer service representative.
System Administrator Training
You will also need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you will learn how to develop skills that will help you interact with customers in a positive and professional manner, as a remote customer service representative.
The new CompTIA Linux+ is geared to teach the learner who will use Linux to manage everything from cars and smartphones to servers and supercomputers, as a vast number of enterprises use Linux in cloud, cybersecurity, mobile and web administration applications.
In the new CompTIA Linux+, candidates are only required to pass one exam for certification. However, the new certification is no longer eligible for the LPI 2-for-1 offer.
CompTIA Linux+ is the only job-focused Linux certification covering the latest foundational skills demanded by hiring managers.
Unlike other certifications, the new exam includes performance-based and multiple-choice questions to identify the employees who can do the job.
The exam covers tasks associated with all major distributions of Linux, setting the foundation for advanced vendor/distro-specific knowledge.
CompTIA Linux+ Power by LPI will be available through October 1, 2019, at which time will retire and not be available. CompTIA Linux+ covers common tasks in major distributions of Linux, including the Linux command line, basic maintenance, installing and configuring workstations, and networking.
% of Exam
Hardware and System Configuration -21%
Systems Operation and Maintenance -26%
Linux Troubleshooting and Diagnostics -20%
Automation and Scripting -14%
Network Administrator Training
CompTIA Network+ validates the technical skills needed to securely establish, maintain and troubleshoot the essential networks that businesses rely on. Unlike other vendor-specific networking certifications, CompTIA Network+ prepares candidates to support networks on any platform. CompTIA Network+ is the only certification that covers the specific skills that network professionals need. Other certifications are so broad, they don’t cover the hands-on skills and precise knowledge needed in today’s networking environments.
CompTIA Network+ features flexible training options including self-paced learning, live online training, custom training, and labs to advance the career development of IT professionals in network administration.
The CompTIA Network+ certification exam will
verify the successful candidate has the knowledge and skills required to:
• Establish network connectivity by deploying wired and wireless devices
• Understand and maintain network documentation
• Understand the purpose of network services
• Understand basic datacenter, cloud, and virtual networking concepts
• Monitor network activity, identifying performance and availability issues
• Implement network hardening techniques
• Manage, configure, and troubleshoot network infrastructure
This is equivalent to 9–12 months of hands-on experience working in a junior network administrator/
network support technician job role. These content examples are meant to clarify the test objectives
and should not be construed as a comprehensive listing of all the content of this examination.
Cybersecurity Specialist Training
CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career. Why is Security+ different?
More choose Security+ – chosen by more corporations and defense organizations than any other certification on the market to validate baseline security skills and for fulfilling the DoD 8570 compliance.
Security+ proves hands-on skills – the only baseline cybersecurity certification emphasizing hands-on practical skills, ensuring the security professional is better prepared to problem solve a wider variety of today’s complex issues.
More job roles turn to Security+ to supplement skills – baseline cybersecurity skills are applicable across more of today’s job roles to secure systems, software and hardware.
Security+ is aligned to the latest trends and techniques – covering the most core technical skills in risk assessment and management, incident response, forensics, enterprise networks, hybrid/cloud operations, and security controls, ensuring high-performance on the job.
CompTIA Security+ is the first security certification your candidate should earn. It establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. Security+ incorporates best practices in hands-on troubleshooting, ensuring candidates have practical security problem-solving skills required to:
Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions
Monitor and secure hybrid environments, including cloud, mobile, and IoT
Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance
Identify, analyze, and respond to security events and incidents
Security+ is compliant with ISO 17024 standards and approved by the US DoD to meet directive 8140/8570.01-M requirements. Regulators and government rely on ANSI accreditation, because it provides confidence and trust in the outputs of an accredited program. Over 2.3 million CompTIA ISO/ANSI-accredited exams have been delivered since January 1, 2011.
Data Science Training
Data Science Overview
Gain a baseline understanding of the core concepts, tools, and roles in Data Science.
This foundation-level level course introduces the multi-disciplinary Data Science team to the many evolving and related terms. It includes a focus on Big Data, Data Science, Predictive Analytics, Artificial Intelligence, Data Mining, and Data Warehousing. You’ll also explore the current state of the art and science, the major components of a modern data science infrastructure, team roles and responsibilities, and level-setting of possible outcomes for your investment.
This course provides a high-level view of current data science related technologies, concepts, strategies, skillsets, initiatives and supporting tools in common business enterprise practices. This goal of this course is to provide you with a baseline understanding of core concepts.
IT Support Specialist Training (A+ Core 1 & Core 2)
CompTIA A+ is the preferred qualifying credential for technical support and IT operational roles. A+ certified professionals identify issues and problem-solve more effectively than those without certification. In order to receive the CompTIA A+ certification, candidates must pass two exams: 220-1001 & 220-1002 Core Series. Successful candidates will have the knowledge required to:
Assemble components based on customer requirements
Install, configure and maintain devices, PCs and software for end users
Understand the basics of networking and security, including forensics
Apply troubleshooting skills to diagnose, resolve and document common hardware and software issues
Provide appropriate customer support
Understand the basics of virtualization, desktop imaging and deployment
Cloud System Administrator Training
CompTIA Cloud+ is the only performance-based IT certification that views cloud-based infrastructure services in the context of broader IT systems operations regardless of the platform. Migrating to the cloud presents opportunities to deploy, optimize, and protect mission critical applications and data storage. CompTIA Cloud+ validates the technical skills needed to secure these valuable assets.
The reality of operating multicloud environments poses new challenges. CompTIA Cloud+ is ideal for cloud engineers who need to have expertise across multiple products and systems.
CompTIA Cloud+ is the only cloud focused certification approved for DoD 8570.01-M, offering an infrastructure option for individuals who need to certify in IAM Level I, CSSP Analyst and CSSP Infrastructure Support roles.
CompTIA Cloud+ now features flexible training options including self-paced learning, live online training, custom training, and labs to advance the career development of IT professionals in server administration.
What Skills Will You Learn?
Cloud Architecture & Design
Analyze the different cloud models to design the best solution to support business requirements.
Manage and maintain servers, including OS configurations, access control and virtualization.
Analyze system requirements to successfully execute workload migrations to the cloud.
Operations & Support
Maintain and optimize cloud environments, including proper automation and orchestration procedures, backup and restore operations, and disaster recovery tasks.
Troubleshoot capacity, automation, connectivity and security issues related to cloud implementations.
The new CompTIA Cloud Essentials+ covers the essential business acumen needed to make informed cloud service decisions. It is the only vendor-neutral certification focusing on key business principles, as well as fundamental cloud concepts that validate data-driven cloud recommendations.
CompTIA Cloud Essentials validates the primary understanding of cloud language, principles and rationale that make up the cloud computing landscape. The Cloud Essentials exam will show that successful candidates:
Have the knowledge and skills required to make clear and conscious decisions about cloud technologies
Understand what cloud computing means from a business and technical perspective by evaluating business use case.
Comprehend what is involved and the financial impact in deploying to and governing the cloud.
CompTIA Cloud Essentials+ ensures that IT Professionals and other business decision makers who either work for cloud service providers - or who may need to guide their organization in the utilization of cloud services – have the skills they need to make solid business recommendations and decisions.
Microsoft 0365 Training
Enhance your knowledge about Microsoft 365 Security Administrator. One Microsoft exam voucher included with class.
In this course you will learn how to secure user access to your organization’s resources. The course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to setup and use Azure AD Connect, and introduces you to conditional access in Microsoft 365. You will learn about threat protection technologies that help protect your Microsoft 365 environment. You will learn about Secure Score, Exchange Online protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management.
Acquire the skills of a Scrum Master and required knowledge to help you maximize the value and productivity of your team.
This Professional Scrum Master course will introduce students to the fundamental principles of Scrum and the specific role a Scrum Master plays in facilitating a Scrum team. Gain an understanding of how Scrum teams are set up and how they can work closely together to efficiently resolve issues.
Scrum requires a cultural shift and mind-set change in order to manage the introduction and implementation of scrum into an organization. Scrum promotes visibility to team members and product owners of project status at any given time through tactics such as daily Scrum meetings, task-level tracking, and burndown charts. Team-based exercises provide the practical application skills and knowledge needed to bring Scrum principles to your projects.
Learn the tools needed to support Green Belt level projects.
JumpStart training is the same as the first week of Green Belt. Learn the basics of Six Sigma's DMAIC roadmap and receive an introduction to statistics and Minitab statistical software in this course. Learn to map out processes and identify sources of variation and gain a basic understanding of statistics analysis. The Jumpstart program is ideally suited for those who will support Green and Black Belt project leaders. You may attend the second week of Green Belt certification training later for project certification.
Following the Six Sigma business methodology, you'll use problem solving and data analysis tools in a structured format. Learn ways to bring about incremental improvements and maintain a process within customer specifications that are in line with business goals.
Through lecture and classroom exercises, you'll work through example problems and complete assignments individually and in a group. Completion of exercises and classroom participation is expected throughout the training.