Courses

Excellence in Technical Customer Service
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In the Excellence in Technical Customer Service Training course, you will apply important principles and skills you can use as a technical customer service representative.

You will also need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you will learn how to develop skills that will help you interact with customers in a positive and professional manner, as a remote customer service representative.
The new CompTIA Linux+ is geared to teach the learner who will use Linux to manage everything from cars and smartphones to servers and supercomputers, as a vast number of enterprises use Linux in cloud, cybersecurity, mobile and web administration applications.

In the new CompTIA Linux+, candidates are only required to pass one exam for certification. However, the new certification is no longer eligible for the LPI 2-for-1 offer.

CompTIA Linux+ is the only job-focused Linux certification covering the latest foundational skills demanded by hiring managers.
Unlike other certifications, the new exam includes performance-based and multiple-choice questions to identify the employees who can do the job.
The exam covers tasks associated with all major distributions of Linux, setting the foundation for advanced vendor/distro-specific knowledge.
CompTIA Linux+ Power by LPI will be available through October 1, 2019, at which time will retire and not be available. CompTIA Linux+ covers common tasks in major distributions of Linux, including the Linux command line, basic maintenance, installing and configuring workstations, and networking.

XK0-004
% of Exam
Hardware and System Configuration -21%
Systems Operation and Maintenance -26%
Security -19%
Linux Troubleshooting and Diagnostics -20%
Automation and Scripting -14%

NEW Network+ N10-008 is now available.
OVERVIEW
CompTIA Network+ validates the technical skills needed to securely establish, maintain and troubleshoot the essential networks that businesses rely on.

Unlike other vendor-specific networking certifications, CompTIA Network+ prepares candidates to support networks on any platform. CompTIA Network+ is the only certification that covers the specific skills that network professionals need. Other certifications are so broad, they don’t cover the hands-on skills and precise knowledge needed in today’s networking environments.

CompTIA Network+ features flexible training options including self-paced learning, live online training, custom training and labs to advance the career development of IT professionals in network administration.

CompTIA Network+ N10-007 (English language version) hasretired June 2022.

CompTIA Network+ N10-007 is accredited by ANSI as meeting the ISO/IEC 17024 standard and is approved by U.S. Department of Defense (DoD) to fulfill Directive 8570.01-M requirements. It is compliant with government regulations under the Federal Information Security Management Act (FISMA).

Network+ N10-008
Domain% of Exam
1.0 Networking Fundamentals24%
2.0 Networking Infrastructure19%
3.0 Network Operations16%
4.0 Network Security19%
5.0 Network Troubleshooting and Tools22%
100%

What’s New
CompTIA Network+ validates the skills required to implement enterprise-level wired and wireless network solutions; identify and troubleshoot network performance issues; and harden networks against threats to mitigate security vulnerabilities. The major areas of emphasis include:

IP addressing and connecting networks
Wireless standards and technologies
Network availability
Securing and hardening networks
Troubleshooting

Popular Job Roles
Network Field Technician/Engineer
Network Administrator
Help Desk Technician
Network Support Specialist
Network Analyst

Organizations that Recommend or Teach Network+
Apple
Blue Cross Blue Shield
Cannon
Dell
HP
Intel
Time Warner
US Department of Defense (DoD)
Verizon
Xerox

Exam Details
Exam CodesN10-008
Launch Date September 15, 2021
Exam Description CompTIA Network+ validates the technical skills needed to securely establish, maintain and troubleshoot the essential networks that businesses rely on.
Number of Questions Maximum of 90 questions
Type of Questions Multiple choice and performance-based
Length of Test 90 Minutes
Passing Score 750 (on a scale of 100-900)

Recommended Experience Experience with technology

CompTIA A+ Certification and at least 9 to 12 months of networking experience

Languages English, with Japanese following

The new Security+ (SY0-601) is now available.

Overview
CompTIA Security+ (SY0-501) English language exam will retire on July 31, 2021.
The new Security+ (SY0-601) is now available.

CompTIA Security+ is a global certification that validates the baseline skills necessary to perform core security functions and pursue an IT security career.

Why is Security+ different?
More choose Security+ – chosen by more corporations and defense organizations than any other certification on the market to validate baseline security skills and for fulfilling the DoD 8570 compliance.
Security+ proves hands-on skills – the only baseline cybersecurity certification emphasizing hands-on practical skills, ensuring the security professional is better prepared to problem solve a wider variety of today’s complex issues.
More job roles turn to Security+ to supplement skills – baseline cybersecurity skills are applicable across more of today’s job roles to secure systems, software and hardware.
Security+ is aligned to the latest trends and techniques – covering the most core technical skills in risk assessment and management, incident response, forensics, enterprise networks, hybrid/cloud operations, and security controls, ensuring high-performance on the job.
Key Benefits
CompTIA Security+ is the first security certification your candidate should earn. It establishes the core knowledge required of any cybersecurity role and provides a springboard to intermediate-level cybersecurity jobs. Security+ incorporates best practices in hands-on troubleshooting, ensuring candidates have practical security problem-solving skills required to:

Assess the security posture of an enterprise environment and recommend and implement appropriate security solutions
Monitor and secure hybrid environments, including cloud, mobile, and IoT
Operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance
Identify, analyze, and respond to security events and incidents
Security+ is compliant with ISO 17024 standards and approved by the US DoD to meet directive 8140/8570.01-M requirements. Regulators and government rely on ANSI accreditation, because it provides confidence and trust in the outputs of an accredited program. Over 2.3 million CompTIA ISO/ANSI-accredited exams have been delivered since January 1, 2011.

Exam Domains
Security+ SY0-501
Domain% of Exam
Threats, Attacks and Vulnerabilities21%
Technologies and Tools22%
Architecture and Design15%
Identity and Access Management16%
Risk Management14%
Cryptography and PKI12%
Security+ SY0-601
Domain% of Exam
1.0 Attacks, Threats, and Vulnerabilities24%
2.0 Architecture and Design21%
3.0 Implementation25%
4.0 Operations and Incident Response16%
5.0 Governance, Risk, and Compliance14%
What’s New
Cybersecurity attacks continue to grow. Increasingly, more job roles are tasked with baseline security readiness and response to address today’s threats. Updates to Security+ reflect skills relevant to these job roles and prepare candidates to be more proactive in preventing the next attack. The updated version of Security+ 601 ensures organizations have talent with the latest skills and competencies needed to improve baseline security readiness and incident response by applying today’s current best practices for addressing the latest attacks, threats, and vulnerabilities.

Top Security+ Job Roles
Security Administrator
Systems Administrator
Helpdesk Manager / Analyst
Network / Cloud Engineer
Security Engineer / Analyst
DevOps / Software Developer
IT Auditors
IT Project Manager
Organizations that have contributed to the development of Security+
Target Corporation
General Dynamics IT (GDIT)
Netflix
Splunk
U.S. Navy Center for Information Dominance
Johns Hopkins University Applied Physics Laboratory

Exam Details

Exam Codes SY0-601
Launch Date November 12, 2020
Exam Description The CompTIA Security+ certification exam will verify the successful candidate has the knowledge and skills required to assess the security posture of an enterprise environment and recommend and implement appropriate security solutions; monitor and secure hybrid environments, including cloud, mobile, and IoT; operate with an awareness of applicable laws and policies, including principles of governance, risk, and compliance; identify, analyze, and respond to security events and incidents.

Exam Details
Number of Questions Maximum of 90 questions

Type of Questions Multiple choice and performance-based

Length of Test 90 minutes

Passing Score 750 (on a scale of 100-900)

Recommended Experience Candidates should have CompTIA A+ or Network+ or equivalent networking experience NOTE: If student does not have the listed certification, before entering the cybersecurity pathway, A+ or Net+ is required. This will double the cost and hours of training.

Languages English (Japanese, Portuguese and Simplified Chinese estimated Q2 2018)

Retirement Usually three years after launch.

Data Science Overview
Gain a baseline understanding of the core concepts, tools, and roles in Data Science.

This foundation-level level course introduces the multi-disciplinary Data Science team to the many evolving and related terms. It includes a focus on Big Data, Data Science, Predictive Analytics, Artificial Intelligence, Data Mining, and Data Warehousing. You’ll also explore the current state of the art and science, the major components of a modern data science infrastructure, team roles and responsibilities, and level-setting of possible outcomes for your investment.

This course provides a high-level view of current data science related technologies, concepts, strategies, skillsets, initiatives and supporting tools in common business enterprise practices. This goal of this course is to provide you with a baseline understanding of core concepts.

Now Available – The New CompTIA A+ 1100 Series
Overview
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

CompTIA A+ is the only industry recognized credential with performance testing to prove professionals can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce.

Increased reliance on SaaS applications for remote work
More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
Changing core technologies from cloud virtualization and IoT device security to data management and scripting
Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors

Exam Domains
A+ Core 1 (220-1101) % of Exam
Mobile Devices15%
Networking20%
Hardware25%
Virtualization and Cloud Computing11%
Hardware and Network Troubleshooting29%
Total100%

A+ Core 1 (220-1102) % of Exam
Operating Systems31%
Security25%
Software Troubleshooting22%
Operational Procedures22%
Total100%

In order to receive CompTIA A+ certification, a candidate must pass both the CompTIA A+ 220-1101 & 220-1102 (Core 1 & Core 2) exams.

Popular Job Roles
Help Desk Tech
Desktop Support Specialist
Field Service Technician
Help Desk Technician
Associate Network Engineer
System Support Technician
Junior Systems Administrator

Organizations that Recommend or Teach A+
Blue Cross Blue Shield
Dell
HP
Intel
Nissan
Ricoh

PARTNER HOME/ CERTIFICATIONS/ A+
CompTIA A+ is the industry standard for establishing a career in IT
Now Available – The New CompTIA A+ 1100 Series
Overview
CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

CompTIA A+ is the only industry recognized credential with performance testing to prove professionals can think on their feet to perform critical IT support tasks. It is trusted by employers around the world to identify the go-to person in end point management & technical support roles. CompTIA A+ appears in more tech support job listings than any other IT credential.

The CompTIA A+ Core Series requires candidates to pass two exams: Core 1 (220-1101) and Core 2 (220-1102) covering the following new content, emphasizing the technologies and skills IT pros need to support a hybrid workforce.

Increased reliance on SaaS applications for remote work
More on troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems
Changing core technologies from cloud virtualization and IoT device security to data management and scripting
Multiple operating systems now encountered by technicians on a regular basis, including the major systems, their use cases, and how to keep them running properly
Reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors
Exam Domains
A+ Core 1 (220-1101)% of Exam
Mobile Devices15%
Networking20%
Hardware25%
Virtualization and Cloud Computing11%
Hardware and Network Troubleshooting29%
Total100%
A+ Core 1 (220-1102)% of Exam
Operating Systems31%
Security25%
Software Troubleshooting22%
Operational Procedures22%
Total100%
What’s New with the A+ 1100 Series
In order to receive CompTIA A+ certification, a candidate must pass both the CompTIA A+ 220-1101 & 220-1102 (Core 1 & Core 2) exams.

Popular Job Roles
Help Desk Tech
Desktop Support Specialist
Field Service Technician
Help Desk Technician
Associate Network Engineer
System Support Technician
Junior Systems Administrator
Organizations that Recommend or Teach A+
Blue Cross Blue Shield
Dell
HP
Intel
Nissan
Ricoh
Exam Details
Exam Codes

CompTIA A+ 220-1001 (Core 1) and 220-1002 (Core 2)
Launch Date January 15, 2019
Retire: October 20, 2022.
All students have until October 20, 2022, to take an exam. If exams are not taken you forfeit your training but can still exam voucher for the new series. You will have to retake training.

The new CompTIA Cloud+ CV0-003 is now available
Overview
CompTIA Cloud+ is a global certification that validates the skills needed to deploy and automate secure cloud environments that support the high availability of business systems and data.

CompTIA Cloud+ is the only performance-based IT certification that views cloud-based infrastructure services in the context of broader IT systems operations regardless of the platform. Migrating to the cloud presents opportunities to deploy, optimize, and protect mission critical applications and data storage. CompTIA Cloud+ validates the technical skills needed to secure these valuable assets.

The reality of operating multicloud environments poses new challenges. CompTIA Cloud+ is ideal for cloud engineers who need to have expertise across multiple products and systems.

CompTIA Cloud+ is the only cloud focused certification approved for DoD 8570.01-M, offering an infrastructure option for individuals who need to certify in IAM Level I, CSSP Analyst and CSSP Infrastructure Support roles.

CompTIA Cloud+ now features flexible training options including self-paced learning, live online training, custom training and labs to advance the career development of IT professionals in server administration.

What Skills Will You Learn?
Cloud Architecture & Design
Analyze the different cloud models to design the best solution to support business requirements.

Cloud Security
Manage and maintain servers, including OS configurations, access control and virtualization.

Cloud Deployment
Analyze system requirements to successfully execute workload migrations to the cloud.

Operations & Support
Maintain and optimize cloud environments, including proper automation and orchestration procedures, backup and restore operations, and disaster recovery tasks.

Troubleshooting
Troubleshoot capacity, automation, connectivity and security issues related to cloud implementations

Exam Domains Cloud+ CV0-003
Cloud Architecture & Design13%
Security20%
Deployment23%
Operations & Support22%
Troubleshooting22%

Jobs that use CompTIA Cloud+
Sr. Systems Administrator
Cloud Engineer
Systems Engineer
Sr. Network Administrator
Sr. Network Engineer
Cloud Specialist
Cloud Project Manager

PARTNER HOME/ CERTIFICATIONS/ CLOUD+
Overview
CompTIA Cloud+ is a global certification that validates the skills needed to deploy and automate secure cloud environments that support the high availability of business systems and data.

CompTIA Cloud+ is the only performance-based IT certification that views cloud-based infrastructure services in the context of broader IT systems operations regardless of the platform. Migrating to the cloud presents opportunities to deploy, optimize, and protect mission critical applications and data storage. CompTIA Cloud+ validates the technical skills needed to secure these valuable assets.

The reality of operating multicloud environments poses new challenges. CompTIA Cloud+ is ideal for cloud engineers who need to have expertise across multiple products and systems.

CompTIA Cloud+ is the only cloud focused certification approved for DoD 8570.01-M, offering an infrastructure option for individuals who need to certify in IAM Level I, CSSP Analyst and CSSP Infrastructure Support roles.

CompTIA Cloud+ now features flexible training options including self-paced learning, live online training, custom training and labs to advance the career development of IT professionals in server administration.

The new CompTIA Cloud+ CV0-003 is now available. CompTIA Cloud+ CV0-002 (English language version) will retire late December 2021.

What Skills Will You Learn?
Cloud Architecture & Design
Analyze the different cloud models to design the best solution to support business requirements.

Cloud Security
Manage and maintain servers, including OS configurations, access control and virtualization.

Cloud Deployment
Analyze system requirements to successfully execute workload migrations to the cloud.

Operations & Support
Maintain and optimize cloud environments, including proper automation and orchestration procedures, backup and restore operations, and disaster recovery tasks.

Troubleshooting
Troubleshoot capacity, automation, connectivity and security issues related to cloud implementations.

Exam Domains Cloud+ CV0-003

Cloud Architecture & Design13%
Security20%
Deployment23%
Operations & Support22%
Troubleshooting22%
Exam Domains Cloud+ CV0-002
Configuration and Deployment24%
Security16%
Maintenance18%
Management20%
Troubleshooting22%

Jobs that use CompTIA Cloud+
Sr. Systems Administrator
Cloud Engineer
Systems Engineer
Sr. Network Administrator
Sr. Network Engineer
Cloud Specialist
Cloud Project Manager

Exam Details
Exam Codes CV0-003

Launch Date June 9, 2021

Exam Description CompTIA Cloud+ validates the skills needed to deploy and automate secure cloud environments that support the high availability of business systems and data. The new CompTIA Cloud+ certification addresses the increased diversity of knowledge, skills and abilities required of today’s systems administrators and systems engineers and validates what is currently necessary to perform effectively on the job. CompTIA Cloud+ covers competency in cloud models, virtualization, infrastructure, security, resource management and business continuity.

Number of Questions 90 questions

Type of Questions Multiple choice and performance based questions

Length of Test 90 minutes

Passing Score750 (on a scale of 100-900)

Recommended Experience 24 to 36 months of work experience in networking, storage or IT data center administration. CompTIA Network+ and/or Server+ are also recommended but not required.

Languages English

CompTIA Cloud Essentials validates the primary understanding of cloud language, principles and rationale that make up the cloud computing landscape. The Cloud Essentials exam will show that successful candidates:

Have the knowledge and skills required to make clear and conscious decisions about cloud technologies
Understand what cloud computing means from a business and technical perspective by evaluating business use cases
Comprehend what is involved and the financial impact in deploying to and governing the cloud

Cloud Essentials CLO-002 % of Exam
Cloud Concepts24%
Business Principles of Cloud Environments28%
Management and Technical Operations26%
Governance, Risk, Compliance, and Security for the Cloud22%

Offering the exam
CompTIA provides several convenient options for taking the Cloud Essentials+ exam. These options enable candidates to test at a test center, school or workplace.

Those exploring alternatives to sending candidates to brick-and-mortar Pearson VUE test centers should consider:

Participation in the CompTIA Client Proctored Test Delivery System. The Client Proctored program enables you to offer candidates the option of taking the Cloud Essentials+ exam wherever there is an approved proctor present and an Internet-connected PC (that meets system requirements).
Academic Site Licenses. Schools and colleges who participate in the CompTIA Client Proctored Test Delivery System may benefit from purchasing a site license.

Popular Job Roles
Business Development staff that sell cloud services
Technical Sales Specialist
Business Analysts
Business Process Owners
Technical Support Staff

PARTNER HOME/ CERTIFICATIONS/ CLOUD ESSENTIALS
CompTIA Cloud Essentials validates the primary understanding of cloud language, principles and rationale that make up the cloud computing landscape. The Cloud Essentials exam will show that successful candidates:

Have the knowledge and skills required to make clear and conscious decisions about cloud technologies
Understand what cloud computing means from a business and technical perspective by evaluating business use cases
Comprehend what is involved and the financial impact in deploying to and governing the cloud
CompTIA Cloud Essentials+ (CLO-001) English language exam will retire June 12, 2020.

Exam Domains
Cloud Essentials CLO-001% of Exam
Characteristics of Cloud Services From a Business Perspective15%
Cloud Computing and Business Value20%
Technical Perspective/Cloud Types20%
Steps to Successful Adoption of Cloud Computing15%
Impact and Changes of Cloud Computing on IT Service Management15%
Risks and Consequences of Cloud Computing15%
Cloud Essentials CLO-002% of Exam
Cloud Concepts24%
Business Principles of Cloud Environments28%
Management and Technical Operations26%
Governance, Risk, Compliance, and Security for the Cloud22%
Offering the exam
CompTIA provides several convenient options for taking the Cloud Essentials+ exam. These options enable candidates to test at a test center, school or workplace.

Popular Job Roles
Business Development staff that sell cloud services
Technical Sales Specialist
Business Analysts
Business Process Owners
Technical Support Staff
Exam Details

Exam Codes
CLO-002

Exam Description
CompTIA Cloud Essentials covers cloud services from a business perspective. The expertise validated includes the business value of cloud computing, cloud types, steps to a successful adoption of the cloud, impact and changes on IT service management, as well as risks and consequences. CompTIA Cloud Essentials+ ensures that IT Professionals and other business decision makers who either work for cloud service providers - or who may need to guide their organization in the utilization of cloud services – have the skills they need to make solid business recommendations and decisions.

Number of Questions70 questions

Type of Questions Multiple choice

Length of Test 75 Minutes

Passing Score 720 (on a scale of 100-900)

Recommended ExperienceAt least six months working in an environment that markets or relies on IT-related services6-12 months of work experience as a business analyst in an IT environment with some exposure to cloud technologies

Languages English, Japanese, Portuguese, Simplified Chinese and Thai English

Retirement English language will retire June 12, 2020 TBD - Usually 3 years after launch

Enhance your knowledge about Microsoft 365 Security Administrator. One Microsoft exam voucher included with class.
In this course you will learn how to secure user access to your organization’s resources. The course covers user password protection, multi-factor authentication, how to enable Azure Identity Protection, how to setup and use Azure AD Connect, and introduces you to conditional access in Microsoft 365. You will learn about threat protection technologies that help protect your Microsoft 365 environment. You will learn about Secure Score, Exchange Online protection, Azure Advanced Threat Protection, Windows Defender Advanced Threat Protection, and threat management.

Acquire the skills of a Scrum Master and required knowledge to help you maximize the value and productivity of your team.

This Professional Scrum Master course will introduce students to the fundamental principles of Scrum and the specific role a Scrum Master plays in facilitating a Scrum team. Gain an understanding of how Scrum teams are set up and how they can work closely together to efficiently resolve issues.

Scrum requires a cultural shift and mind-set change in order to manage the introduction and implementation of scrum into an organization. Scrum promotes visibility to team members and product owners of project status at any given time through tactics such as daily Scrum meetings, task-level tracking, and burndown charts. Team-based exercises provide the practical application skills and knowledge needed to bring Scrum principles to your projects.

Learn the tools needed to support Green Belt level projects.
JumpStart training is the same as the first week of Green Belt. Learn the basics of Six Sigma's DMAIC roadmap and receive an introduction to statistics and Minitab statistical software in this course. Learn to map out processes and identify sources of variation and gain a basic understanding of statistics analysis. The Jumpstart program is ideally suited for those who will support Green and Black Belt project leaders. You may attend the second week of Green Belt certification training later for project certification.

Following the Six Sigma business methodology, you'll use problem solving and data analysis tools in a structured format. Learn ways to bring about incremental improvements and maintain a process within customer specifications that are in line with business goals.

Through lecture and classroom exercises, you'll work through example problems and complete assignments individually and in a group. Completion of exercises and classroom participation is expected throughout the training.